SHIPPING & DELIVERY

Thank you for shopping with Purevitoria! We are committed to providing a reliable and efficient delivery experience for your furniture orders. Please review the following information regarding order processing, shipping times, tracking, and delivery.

Order Processing

All orders are typically processed within 1–3 business days after payment confirmation.

During high-volume sales periods, such as holidays, promotions, or peak seasons, processing times may take slightly longer. You will receive an email confirmation once your order has been shipped.

Note: All Purevitoria furniture products are carefully packaged to help prevent damage during transportation. Please inspect your package and furniture items carefully upon delivery.

Shipping Methods & Delivery Times

Purevitoria offers reliable shipping options to meet your delivery needs.

Estimated delivery time: 10–20 business days

The carrier may vary depending on your location and shipping availability.

Please note that delivery times are estimates and begin from the date your order is shipped, not from the date the order is placed. Customs processing or unexpected shipping conditions may cause additional delays.

Shipping Costs

Shipping costs are calculated during checkout based on:

  • Delivery destination
  • Package weight and dimensions
  • Selected shipping method

Occasionally, shipping fees may vary slightly due to carrier adjustments. Any additional charges will be communicated in advance.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email. You can use this tracking number to monitor your shipment through the carrier’s website.

If you do not receive tracking information within 3 business days after placing your order, please contact us:

Email: service@purevitoria.com
Phone: +852 2793 2666

Our team will be happy to assist you.

Shipping Restrictions

Some furniture items may be subject to shipping restrictions due to:

  • Size or weight limitations
  • Country-specific import regulations
  • Carrier limitations, such as remote addresses or P.O. boxes

If an item cannot be shipped to your address, we will contact you with available solutions or arrange order cancellation and refund when necessary.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes when arriving in your country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer. Please check your local regulations before placing an order.

Delivery Issues

Delayed Delivery

If your order has not arrived within the estimated delivery timeframe:

  • Check your tracking status
  • Confirm your shipping address
  • Contact us for further assistance

Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Take clear photos of the packaging and furniture item
  • Contact us within 7 days of receiving your order
  • Provide your order number and supporting photos

We will work with the shipping carrier and assist in resolving the issue as quickly as possible.

Because furniture products may require careful handling during transportation, we recommend keeping the original packaging until you have fully inspected your order.

Contact Information

For questions regarding shipping, delivery, or tracking, please contact us:

Purevitoria

Email: service@purevitoria.com

Phone: +852 2793 2666

Address: Room C, 2/F, 105 How Ming Street, Kwun Tong, Kowloon, Hong Kong